Being a small town girl heavily influenced by my grandparents, I have an old-fashioned outlook on companies. I want quality. Personal touch. Friendly. I want a company to have integrity. I don’t do “reviews” often. I have never been given anything or paid to do a review, and I’m not one to do cheesy reviews in the hopes that someone will utilize me as a blogger. However, recently I had an encounter with a company that absolutely blew me away.
My toddler is big enough to be mobile and sit up, but she’s not at a place where she can sit still. Especially when we travel to places where they don’t have a high chair and she needs to eat. Also, there are a lot of food places where the high chair is NASTY… way nastier than any regular chair they have. Bluebelle is also a kid that wants to be BIG, so an adult chair is much more fun for her. So, a few months ago, my mother-in-law bought for her the BambinOz Porta Chair.
We used it almost immediately and it was a huge success. It rolls up easily and I was able to keep it in my car. However, the next time I went to use it, the buckle tip broke! I’ve used buckles before, so I know that this is a rare occurrence, but I was mad! These things retail for $50-$60, and I’m far too thrifty to allow anyone to spend this kind of money on a product (even one as smart as this) to break so quickly!
I read the paper that went with the chair and it said to go to www.bambinoz.com to deal with any issues with it. It also stated that it had a 24 month manufacturers warranty. After learning about how bad Baby Trend’s customer service was (after our wheel from our jogger stroller CAME OFF WITH THE BABY IN IT), I was scared to approach BambinOz. I emailed them on their Contact Us page, and I almost immediately got a response!
Carren was SO NICE. I got an apology and I immediately was sent a brand new one! I received the box today and it even had a personal note in it! How’s that for customer service?!
So, if you have a baby who is sitting up well – to a wiggly toddler… I wholeheartedly recommend this product! It’s honestly well-made and a genius product that has won a lot of great awards. Check it out!
Okay, my shameless, completely unsolicited plug is over. 🙂 I feel like BambinOz deserved a shout-out for how awesome they were!